Frequently Asked Questions
Everything you need to know about shopping for energy-efficient home solutions.
What is the DTE Energy Marketplace?
The DTE Energy Marketplace is an online store that offers DTE customers energy-efficient products, such as smart thermostats, LED lighting, and water-saving showerheads, often at discounted prices through instant rebates.
How do instant rebates work at checkout?
Instant rebates are automatically applied to eligible items based on your service address. Once you validate your DTE account during the checkout process, the price will be adjusted to reflect any applicable energy efficiency incentives.
What are your shipping rates and delivery times?
We offer standard shipping across Michigan. Most orders are processed within 1-2 business days and typically arrive within 3-7 business days. Shipping costs are calculated at checkout based on order size and weight.
What is your return policy for smart home devices?
You can return most unopened and unused items within 30 days of delivery for a full refund. Please note that installed smart thermostats or products with broken manufacturer seals may be subject to specific warranty terms rather than a standard return.
Do you provide installation services for the products sold?
While we do not provide direct installation services, many of the products we sell are designed for easy DIY setup. For complex items like smart thermostats, we provide comprehensive guides and links to certified professional installers in your area.
Who can purchase from the DTE Energy Marketplace?
While anyone can browse the store, the instant rebates and specialized pricing are exclusively available to residential customers who receive electric or gas service from DTE Energy.